Some systems are experiencing issues

Past Incidents

19th January 2017

No incidents reported

18th January 2017

No incidents reported

17th January 2017

No incidents reported

16th January 2017

No incidents reported

15th January 2017

No incidents reported

14th January 2017

No incidents reported

13th January 2017

Eros Eros Offline

Eros is currently offline following disk errors. We are currently working on bring this back online as quickly as possible. Please bear with us.

Update: The RAID card has been replaced and the server is currently performing a filesystem check before booting.

Update: The server and all services are now back online. Apologies for the unexpected downtime.

Update: Despite a new RAID card this issue has repeated itself. Onsite techs are currently investigating the issue.

Update: After a new RAID card, new cabling, updated firmware and BIOS we're still seeing issues with this hardware. We're currently taking the server offline for a full diagnostic test.

Update: Onsite techs are currently working to move the drives from this server to a new chassis to rule out any other hardware issues.

US Servers Offline

Server Managment team is performing an emergency maintenance on the following servers in our US data center.

mars-la.thewebhostserver.com metis-la.thewebhostserver.com pluto-la.thewebhostserver.com saturn-la.thewebhostserver.com

Update: Onsite techs have resolved a network issue at the datacenter and all servers are now back online. Apologies for the inconvenience and unexpected downtime.